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BPO - Operations Excellence

Working on basics of call centre service delivery, we create a difference with our innovations and initiatives.

business processing outsourcing, knowledge process outsourcing, operations & maintenance, utility management, security services

Consistently achieving 'SERVICE LEVEL' in all lines of business

business processing outsourcing, knowledge process outsourcing, operations & maintenance, utility management, security services

Able to maintain 'ABANDON LEVEL' below target in all LOBs

business processing outsourcing, knowledge process outsourcing, operations & maintenance, utility management, security services

CUSTOMER SATISFACTION scores (i-sat) above expectations for all process

business processing outsourcing, knowledge process outsourcing, operations & maintenance, utility management, security services

WINNER OF UP-SELL contest with highest up-sells PAN India

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business processing outsourcing, knowledge process outsourcing, operations & maintenance, utility management, security services

Have been awarded for BEST INNOVATIVE VENDORS (Magnum Money)

business processing outsourcing, knowledge process outsourcing, operations & maintenance, utility management, security services

MULTIPLE TIMES AWARDED for pace call and wow call at PAN India

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