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BPO - Quality Exercise

With the growth of technology and its unbeatable updated versions, Quality has become more important than ever before. At Magnum Group, our quality excellence team collaborates with our business associates to drive quality.

business processing outsourcing, knowledge process outsourcing, operations & maintenance, utility management, security services

Muli-time Rewards

We have achieved multiple rewards for our best Quality of Services on various LOBs

business processing outsourcing, knowledge process outsourcing, operations & maintenance, utility management, security services

Customer Satisfaction

High level of customer satisfaction through our QOS - Achieving I-SAT over and above set targets

business processing outsourcing, knowledge process outsourcing, operations & maintenance, utility management, security services

100% Certification

We received 100% certification for all our newly hired Quality Executives at first attempt

business processing outsourcing, knowledge process outsourcing, operations & maintenance, utility management, security services

Zero Variance

Magnum has got zero variance in external call calibrations throughout its BPO journey

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